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PRICING All Palazzetti prices are published store prices and are usually subject to trade discount. Special prices for floor models during our winter or summer sale are usually heavily discounted and there is no extra discount for the trade. Prices are FOB Toronto warehouse and do not include crating, shipping, sales taxes, or installation.

ORDERS Orders can be submitted in person, via internet or in writing and shall be considered accepted by Palazzetti only after issuance of a formal acknowledgement. If order is incomplete, additional information will be required prior to issuing the acknowledgement.

CHANGE ORDERS Palazzetti is not required to accept changes requested after an order has been acknowledged. Palazzetti will accept reasonable change with the following conditions: A) the request for change must be submitted in writing, and B) changes may be subjected to additional charges for material, labour and administrative cost and may affect delivery schedule.

TERMS OF PAYMENT Palazzetti terms are 30% deposit however Palazzetti reserves the right to request a 50% deposit on custom orders. Balance is required prior to delivery to all except accredited buyers where a maximum terms of Net 10 days may apply. Payment is due upon receipt of invoices and shall be considered delinquent if not paid within 10 days. In the event that timely payment is not made, customer will be charged an appropriate interest on balance.

LEAD TIME Ready to Ship items that are in accordance with the payment terms are shipped within 5 days. Non-Stock items or Factory Orders are tipically delivered in 10-12 weeks. COM/COL {Customer Own Material/Leather) items also require 10-12 weeks after receipt of approved COM/COL and 50% deposit. Palazzetti is not liable for failure to deliver or perform due to strikes, fire, compliance with government regulations, acts of God, failure or delay of sources of supplies, or any other causes beyond Palazzetti's control.

SHIPPING All shipments are freight collect. If it is imperative not to ship freight collect, Palazzetti reserves the right to request payment of charges prior to delivery.

CANCELLATION & RETURNS All cancellation and returns must be approved in writing by Palazzetti. Any payment applied to such orders will be credited to the account, less applicable restocking charges, for future purchases. No cancellation or returns will be accepted on any special orders (products or finishes that are not part of our stock program) or COL/COM orders.

FREIGHT CLAIMS Since Palazzetti inspects all products prior to shipping, products should be inspected by consignee when received for possible damage or shortage. Any damage or loss must be claimed by the consignee immediately with the carrier.

COM/COL Customers Own Material/Customer Own Leather must be clearly marked with Palazzetti's acknowledgement number, item number and quantity, for proper identification. COM/COL should be shipped freight prepaid to: Palazzetti 1020 Lawrence Avenue West, Toronto, Ontario M6A 1C8. A (3" x 3") sample of COM/COL must be submitted prior to production for preliminary approval. Even after such preliminary approval, Palazzetti reserves the right to reject COM/COL including, if necessary, all the items intended for use with the COM/COL in question. When COM/COL is accepted, Palazzetti assumes no responsibility for its' appearance, durability, colourfastness, or any other attributes after application on a Palazzetti product. Any excess COM/COL will only be returned at the customer's request and expense.

STORAGE Items may be stored, with a request by the customer in writing, for 15 days after receipt in our warehouse. After two weeks, there is a storage fee of $50 per item, per month (assesed on the first of the month). Items unclaimed after 90 days become the property of Palazzetti Inc., and customer forfeits any payment(s) made.

CHANGES TO TERMS AND CONDITIONS AND TO SITE Palazzetti reserves the right to modify or change the terms of use of this site with or without notification.

WARRANTY Palazzetti merchandise is warranted to be free from defects in material and workmanship for a period of one year from date of shipment. During this warranty period Palazzetti will repair or replace, at its own discretion, merchandise that proves to be defective. This warranty does not apply to damage resulting from an accident, freight, alterations, misuse, tampering, scotchguarding, negligence or abuse of product. Fabrics and leathers are not warranted against wear or fading. This warranty does not exted to colour, grain, or texture of natural materials such as wood or leather due to natural variations of which Palazzetti has no control. COM/COL materials are in no way warranted. All warranty claims require that the customer return the goods to Palazzetti.